Oriel Academy, an executive coaching firm, will conduct a one-day training workshop titled BONDING! in Mumbai on 21 November 2026. The programme focuses on patient relationship management and aims to help healthcare professionals strengthen communication, empathy and patient-centred service.
Although hospitals continue to advance medical care, building meaningful relationships with patients and their families remains a challenge. To address this gap, Oriel Academy has developed BONDING!, a specialised training module that equips healthcare professionals with interpersonal skills to manage difficult situations and improve the overall patient experience.
Training Healthcare Professionals in Communication and Empathy
The BONDING! workshop is designed for doctors, paramedical and non-medical staff, diagnostic centres, nursing homes and clinics. It focuses on professional conduct, effective communication, empathy and sensitivity towards patients and their attendants. Through this programme, Oriel Academy aims to help healthcare teams handle challenging interactions more effectively while fostering trust and understanding between patients and healthcare providers.
Improving Patient Satisfaction and Healthcare Service Quality
According to Mr. Khalid Jamal, Director of Oriel Academy, the programme aims to promote efficiency, empathy and patient-first service. He emphasised that strong interpersonal skills enable healthcare professionals to manage workplace challenges effectively while creating positive experiences for both patients and staff. As per the press release, by strengthening patient relationship management, the workshop aims to improve service quality, increase patient satisfaction, reduce complaints and build stronger relationships between patients and healthcare teams. Additionally, it seeks to promote professionalism and a more compassionate approach across healthcare organisations.