MediBuddy, one of India’s largest digital healthcare platform, serves more than 37 million lives and over 1,200 corporate clients. The company is strengthening its national healthcare operations by expanding its regional sales, customer support and service delivery capabilities from its Indore centre.
Indore Centre Grows from Seven to 600 Employees
MediBuddy launched its Indore centre in 2025 with a seven-member team. Since then, the facility has grown to approximately 600 employees and now supports several critical functions, including customer support, operations, concierge sales, engineering, information technology (IT) and administration. The centre has become an important operational hub, helping MediBuddy coordinate customer interactions, manage service requests and deliver healthcare support to corporate clients and individual consumers across India.
MediBuddy Reports Positive EBITDA and Strong Digital Healthcare Growth
The expansion coincides with MediBuddy’s next phase of growth. The company reported its first EBITDA-positive quarter in Q4 FY26, with an annual revenue run rate exceeding ₹1,500 crore. Furthermore, online consultations grew by more than 90% year-on-year during the quarter, highlighting the rising demand for convenient, digital-first healthcare services across India.
MediBuddy’s integrated healthcare ecosystem includes online consultations, medicine delivery, at-home diagnostics, fitness and condition management programmes, and surgery care. The platform handles more than 100,000 healthcare transactions daily and supports patients through a surgery care network spanning 189 cities. As the company expands its user base and healthcare partner network, the Indore centre plays an increasingly important role in service coordination, customer follow-ups and nationwide healthcare delivery.
Indore Centre Handles a Significant Share of Customer Support
MediBuddy’s Indore operations support customer interactions, concierge services and sales, medical report processing, quality checks, and coordination with regional clients and consumers. The centre handles approximately 65% of the company’s inbound customer support calls and 55% of its customer support emails. Consequently, it serves as a central facility for managing customer requirements across key geographies while improving response times and service reliability. According to Grand View Research, India’s digital health market is projected to grow from USD 14.5 billion in 2024 to USD 106.97 billion by 2033, representing a compound annual growth rate (CAGR) of 25.12% between 2025 and 2033. This projected growth highlights the expanding opportunities for digital healthcare platforms and supporting service infrastructure.
MediBuddy Positions Indore as a Healthcare Talent Hub
Seema Vijay Singh, Chief People Officer at MediBuddy, said, “Indore has quickly become a strategic operations and talent hub for MediBuddy, supporting key functions across customer support, concierge sales, operations and technology. We have been encouraged by the quality and ambition of local talent, especially young professionals seeking meaningful, high-growth roles closer to home. As MediBuddy scales, Indore will play an increasingly important role in our 24×7 service delivery network and in building structured career pathways for emerging health-tech talent.” The company’s growing presence in Indore reflects its focus on developing regional talent while building the operational capabilities required to support its expanding healthcare network.
MediBuddy Expands Recruitment and Career Opportunities
As part of its expansion, MediBuddy is hiring for customer assistance, operations, customer support and concierge sales roles. The company welcomes applications from freshers and young professionals with proficiency in English and Hindi. Concierge sales positions are open to candidates with an MBA or another master’s degree, as well as applicants with up to two to three years of experience. Previous sales experience is preferred. Meanwhile, operations and customer support roles offer college graduates and early-career professionals an opportunity to develop their skills in a technology-driven healthcare environment. As per the press release, CareBuddy roles focus on assisting customers at key stages of their healthcare journey. Employees handle customer interactions, coordinate cases and collaborate with internal teams to facilitate a smoother and more efficient care experience.